Wastewater FAQs

During office hours please call 01529 968488. Out of normal office hours the answer phone will enable you to leave a message that we will pick up on the next working day.
If your system is overflowing, please see below for how to arrange for an emptier.

Whilst we do not empty tanks, we have contact details for a number of reputable companies in our area that we would be happy to recommend. In an emergency a simple Google search for emergency liquid waste disposal companies will help

Customers can arrange to have their system serviced at regular periods; most sewage treatment plants require emptying around the same time as the service visit. We are happy to advise what is best for your personal system. Call us on 01529 968488 or complete our contact form to speak to our team about what’s right for you.

The frequency with which you need to empty your sewage treatment plant depends on the size and type of your tank, how many people are in your property. We recommend that a single domestic house is serviced and desludged once a year

An empty (or desludge) will remove the build-up of the sludge from your system; this sludge is a byproduct of the treatment process and should be removed to stop it entering the watercourse or soakaway where your tank discharges to
A service is a full health check, a clean and clear of the working parts inside the sewage treatment plant. The moving parts within the system become clogged over time with sludge and debris, and it is essential that this is cleared to allow your system to work efficiently.

Customers experiencing issues with their drain system may require a survey to establish what the problems are. These can vary from poorly laid drains, roots and fat build up within the drains, damaged or cracked pipework, or just old age. Please contact us to arrange a survey.

When working efficiently your system should not smell, so if there are smells, it is usually an indicator of problems. Our engineers can inspect your system to look at any potential problems and repair or replace any damaged parts. Book an appointment with our team today

Choosing a treatment system depends on a number of factors including discharge location, if any, location of the plant as well as budget and requirements. Our team of professionals can advise accordingly and survey your property to advise on the best solution for your requirements

Yes, our team understand the up to date rules and regulations surrounding the installation of new sewage systems and are more than happy to help and advise with all your questions. Our office team are able to assist with completion of the necessary EA paperwork to ensure that your system is compliant

A cesspool is a single underground tank that stores sewage from your property. There is no outflow from a cesspool, so it needs to be emptied once it has filled up.

A septic tank is a single or multi-chambered underground tank that allows solids and waste from sewage to ‘settle out’ into the chambers, before the liquid flows out into a soakaway (more commonly known as a drainage field) to allow for further filtration into the ground. It is important to note that if you have a septic tank that flows directly into a ditch or watercourse, this is an illegal discharge and should be investigated as soon as possible to avoid potential legal action from the Environment Agency

A sewage treatment plant is a complete water treatment plant in one tank. Sewage flows into the treatment plant primary tank, where the solids are separated out. The sewage is then aerated to generate bacterial growth. The remaining clean liquid (effluent) can then be discharged directly into a ditch or watercourse (subject to Environment Agency regulations)